‘Hello! I am Tarun. I am here to assist you today. Hope you are doing good. Please tell me how can I help you?’

My communications – chat and telephonic –  with agents of the largest online retailer would start with these professionally pleasing words. For almost a week, every time I had to narrate the same story to different agents. Almost 9-10 agents. (I would get calls from their Customer Care Service every other day. Thus the numbers:)) At one point I wanted to tell them badly – Please, change the narrative. Let’s just get down to business. No pleasantries. No formalities. But, still, I hadn’t lost my sanity to the point of being disrespectful. 

I would just repeat the same question – Where’s my order?

No sooner had these words left my partially cracked winter lips, than I was bombarded with a volley of counter questions.

Ma’am, could you please tell me the date when you placed the order for these two items? Ma’am, could you please confirm your mobile number and address? Didn’t you get any call from the delivery agent? Did you call him on the sms-ed mobile number to track your order? Ma’am, could you please share the tracking ID of your order?

And every conversation ended with empathetic words from them – I can understand.

Did they really?

Is it possible to feel empathetic at all times? 

I pondered, what if – 

A man tells a woman I can understand your frustration when your pics on IG do not get ‘likes’ in 2 digits along with some positive comments. 

A woman tells a man I can understand the relief you feel when you shed a few tears you are accustomed to holding back. 

A teacher tells the parents I can understand the hopelessness you feel even when your child’s indefatigable endeavours do not give the desired result. 

A wife tells her husband I can understand your annoyance when even on Sundays you are deprived of peace of mind due to the mayhem around. I witness it daily.

Akshay Kumar tells Ranbir Kapoor I can understand that unspeakable disappointment when your films turn out to be a massive failure in a single year.  

Jacqueline Fernandez tells Nora Fatehi I can understand the mental trauma of accepting expensive gifts from a con man whose criminal background we are not aware of. 

Rahul Gandhi tells Kejriwal I can understand the embarrassment you feel after losing the political battle by a huge margin against the BJP in Gujarat. 

Putin tells Zelensky I can understand your feeling of nationalism even when the ramifications of our decisions have brought destruction and death to many.

Heal the world
Make it a better place
For you and for me, and the entire human race
– Dangerous by MJ

2023 – I am feeling scared. In a year my life will come to an end.
2022 – I can understand. 

Merry Christmas
Wish you a Happy & Happening 2023